We believe the experience of receiving an object should reflect the care with which it was made.
Every order is packed by hand using protective materials chosen specifically for ceramics.
Delivery Areas
We currently deliver to mainland UK only.
At this time, we are unable to ship to Northern Ireland, the Isle of Man, the Channel Islands, or international destinations.
If you are based outside mainland UK and are interested in a particular piece, please contact us before placing your order. Where possible, we will be happy to provide a bespoke shipping quotation.
Shipping Rates
All orders are shipped using a fully tracked service via Royal Mail or DHL, depending on the size, weight, and destination of your order.
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Standard shipping: Calculated at checkout based on the size and weight of your order.
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Complimentary shipping: Available on all UK orders over £199.
Processing & Delivery
Orders are usually processed and dispatched within 1–2 working days.
Once dispatched, most UK deliveries arrive within 3–5 working days. Please note that delivery times are estimates and may vary during periods of high demand or due to circumstances beyond our control.
You will receive a confirmation email with tracking information once your order has been dispatched.
Packaging
Ceramics require careful handling. Each object is individually wrapped and securely packed to minimise movement during transit. Larger or more delicate works may be double-boxed for additional protection.
Damaged Deliveries
We take great care when packing every order. If your parcel arrives damaged, please contact us within 48 hours of delivery, including photographs of both the external packaging and the damaged object. This allows us to assist you as quickly as possible with a replacement, exchange, or other suitable resolution.
Safe Place Deliveries
If your delivery does not require a signature and you choose to have it left in a safe place, responsibility for the parcel passes to you once the carrier confirms delivery. Unfortunately, we are unable to replace or refund parcels that are lost or stolen after successful delivery.
